Manage Your Booking

After you book a service, you can manage your appointment from your MaisonGo Dashboard.

View Your Booking

Open your booking to check the latest information:

• Service

• Provider

• Date & time

• Service location

• Assigned technician, when applicable

• Booking status

• Payment information

Always check your booking before the appointment.

Reschedule Your Appointment

If you need a different time:

1. Open your booking.

2. Choose Reschedule.

3. Select a new available date and time.

4. Review the updated booking details.

5. Confirm the new appointment time.

Your provider and technician availability are checked when you reschedule.

If the new time cannot be accommodated, choose another available time or follow the options provided by MaisonGo.

If MaisonGo needs you to reschedule because the booking cannot be fulfilled as originally planned, you will be notified.

Repeat Booking

If you regularly use the same service, you may be able to create Repeat Bookings for future appointments.

When creating a repeat booking:

1. Choose the service and provider.

2. Select the repeat schedule.

3. Review the dates, times, location and price.

4. Confirm the repeat booking.

Each appointment in a repeat booking is managed separately. Check your Dashboard for the details and status of each appointment.

If your availability changes, you can manage the affected appointment using the available booking options.

Track Your Booking

Your booking status shows the current stage of your appointment.

Typical statuses include:

Pending → Assigned → Confirmed → In Progress → Completed

A booking may also be Cancelled.

Cancel Your Booking

If you need to cancel, open the booking and use the cancellation option when available.

Any refund depends on the booking status and MaisonGo's cancellation policy.

Quick Tip

If something changes, open your booking first. Your Dashboard shows the latest information and available actions for your appointment.