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Your Privacy Matters.
This Privacy Policy explains how MaisonGo collects, uses and protects information when you use our website and services.
Last updated: September 2026
MaisonGo ("MaisonGo", "we", "us" or "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose and protect personal information when you visit our website, use the MaisonGo application, create an account, book a service, provide services through MaisonGo, or otherwise interact with us.
By using MaisonGo, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information that you provide directly to us, information generated when you use MaisonGo, and information provided by service professionals when necessary to provide our services.
Account Information
When you create an account, we may collect information such as your name, email address, phone number, password and other information needed to manage your account.
Booking Information
When you book a service, we may collect information required to arrange and manage your booking, including selected services, appointment date and time, service location, booking notes and relevant booking status.
Provider Information
Professionals and salons using MaisonGo may provide business information such as business name, service offerings, operating hours, service locations and other information required to provide their services through the platform.
Payment Information
Payments may be processed through payment providers or other supported payment methods. MaisonGo does not need to store your complete payment card details when those details are processed directly by a third-party payment provider.
Technical Information
We may collect technical information such as IP address, browser type, device information, operating system, application activity and information about how you interact with our website and services.
How We Use Information
We use personal information only for purposes reasonably necessary to operate, maintain and improve MaisonGo.
- To create and manage customer and provider accounts.
- To process and manage bookings.
- To connect customers with appropriate service professionals.
- To communicate booking confirmations, updates and important service information.
- To process payments, refunds and related transactions.
- To provide customer and provider support.
- To maintain the security and reliability of MaisonGo.
- To detect, prevent and investigate fraud, abuse or unauthorized activity.
- To improve our website, application and services.
- To comply with applicable legal and regulatory requirements.
When Information May Be Shared
MaisonGo does not sell your personal information.
We may share information when necessary to provide the services you request or operate the MaisonGo platform, including with:
- Service professionals or salons involved in fulfilling your confirmed booking.
- Payment processors and financial service providers.
- Technology, hosting, communication and service providers that support MaisonGo.
- Professional advisers where reasonably necessary.
- Government authorities or other parties when required by law.
We limit access to personal information to what is reasonably necessary for the relevant purpose.
Booking & Service Information
MaisonGo uses information associated with a booking to help coordinate the requested service.
Once a booking has reached the appropriate confirmation stage, relevant customer information may be made available to the professional or salon responsible for providing the service. This information is limited to what is reasonably required to fulfil the booking.
Customers should provide only information that is necessary to arrange and receive their requested service.
Location Information
MaisonGo may use address and area information provided during the booking process to determine service availability and help identify professionals or provider locations serving the selected area.
Where a service is provided at a customer location, the address may be shared with the professional responsible for the confirmed booking as necessary to provide the service.
Where a service is provided at a participating provider location, relevant location information may be used to help customers discover available locations and services.
Communications
We may send transactional communications related to your account or bookings, including account verification, booking confirmations, appointment updates, payment information and service-related notifications.
We may also send promotional communications where permitted by applicable law. You may unsubscribe from marketing communications where an unsubscribe option is provided.
Data Security
We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
No method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of personal information.
Retention of Information
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements and comply with legal obligations.
When personal information is no longer required, we may delete or securely dispose of it in accordance with our policies and applicable requirements.
Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including the right to request access to or correction of certain information.
You may also be able to update certain account information directly through your MaisonGo account.
To make a privacy-related request, please contact MaisonGo using the contact information provided on our website.
Children's Privacy
MaisonGo is not intended for children who are not legally permitted to use our services. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
Third-Party Services
MaisonGo may use third-party services to support functions such as payment processing, hosting, communications, analytics, security and other platform operations.
These third parties may process information on our behalf and are expected to handle information in accordance with their applicable policies and contractual obligations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.
When we make changes, we will update the "Last updated" date shown on this page. Your continued use of MaisonGo after an updated Privacy Policy becomes effective means that you acknowledge the revised policy.
Questions About Privacy?
If you have questions or concerns about this Privacy Policy or how MaisonGo handles personal information, please contact us through the contact information provided on our website.
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