Assign & Manage Technicians

If your business works with technicians, make sure each booking is assigned to the right person.

Assign a Technician

Open the booking and check:

• Service

• Date & time

• Service location

• Technician availability

• Existing bookings

Choose a technician who can provide the service and is available at that time.

For At My Place bookings, also consider travel time.

Change a Technician

You may need to change the assigned technician if they become unavailable or a scheduling conflict occurs.

Check the new technician's availability before making the change.

Repeat Bookings

For Repeat Bookings, check technician availability for each appointment.

A technician who is available for one appointment may not be available for another. Assign or change the technician for each appointment as needed.

No Technician Available?

Do not assign someone who is unavailable or cannot provide the service.

If the booking cannot be fulfilled, follow the MaisonGo process and notify the customer as soon as possible. The customer may need to choose a different time.

Before the Appointment

Confirm:

Technician → Service → Time → Location

The technician should have the information needed to complete the appointment.

Quick Tip

Assign technicians based on real availability and ability to provide the service, not simply to make a booking appear assigned.